Your Care – Crescent Homecare

We aim to provide our service users with a comprehensive service of care of the highest quality within their own home environment.

What we offer

We provide quality personalised care to each of our service users in their own home environment.

According to need we are able to provide a tailored package of care for you which can include some or all of the following:

Medicine Reminders

Making sure you are aware of the need to take any medicines that may have been prescribed for you

Pet Care

Helping you to look after your pets

Personal Care

Helping with personal care

Shopping

Helping with arranging your shopping needs, and if necessary do the shopping

Cleaning

Helping you to clean your home, and to do the laundry

Meals

Helping you to prepare meals and to eat them

Social Arrangements

Helping you with arranging social events in your life

What We Can't Do

There are some things we are not allowed to do for you, and these are nursing or medical tasks.

Your Charter Of Rights

We respect the right of each service user to lead as independent and fulfilling life as possible. We have set out a Service User’s Charter of Rights which we believe should be the minimum entitlement for each service user. Our Care Staff are sensitive to, and will observe, the following standards which we have identified:

It is the right of each service user to make informed choices and to take risks; there is a certain amount of risk associated with each aspect of our lives.
Each service user is an individual with individual needs, wants and desires. This individuality will be recognised and respected to ensure promotion and maintenance of the service user’s dignity and self-worth.
Each service user, as an individual, has the right to fulfil their potential for personal choice of lifestyle and opportunities.
Each service user has the right to a Care Service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
Each service user has the right to refuse anybody entry to their home. This will include the Care Worker where the service user feels an element of incompatibility as they perceive it.
Each service user has the right to complain about any element of the Care Service, and to do so without fear of any intimidation, recrimination or reprisals.

Each service user has the right of access to their personal Care Records, and to annotate them accordingly. They have the right to be consulted with respect to the Care Services provided and to be involved in on-going reviews of the same. Where, for reasons of mental capacity, the service user is unable to make their wishes known directly, an appointed advocate may fulfil this purpose.
Each service user has the right to details of the Contract with respect to the Care Services offered, including the costs involved.
Each service user has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission.
Each service user has the right to be informed in advance of any changes in hours of duty by the Care Worker, or even a change in the Care Worker, as a result of emergencies. Reference clause above the service user retains the right not to accept substitute Care Workers into their home, though they will be informed of the implications of this with respect to the Organisation being unable to provide continuity of care.

Frequently asked questions

Can I change my carer?

Yes. We recognise that your carer is somebody with whom you can form a special friendship, and for this reason we take great care in selecting a staff member with whom you feel completely comfortable.
This is only done with your full consent, and you are free to ask for a change in carer at any time if you so desire it.

What are the costs for a carer?

Our fee schedule is as follows:

£15.60 per hour
£7.80 per ½ hour

Items not included in the fees, and which will attract additional charges will include: Carers escorting you in their own car which will be charged at 45p per mile travelled.

How do I know the carer coming to my home works for Crescent Homecare?

When our staff attend your home they will always be wearing a Uniform, which will be Navy Blue together with an appropriate Identification Badge with photograph so that they are easily identifiable to you. They will knock and not try to gain entry without your permission.